Shipping & Payment
Shipping
All orders are packed and shipped from our warehouse in Paris area, France. Our logistics team is working diligently to process orders within 1 to 2 business days after an order is placed. Our warehouse operates Monday through Friday. Please note that we don't pack orders on holidays.
All our packages are dispatched via Mondial Relay or Colissimo (La Poste) services. You can find all available shipping methods and delivery times on the tables below. Please note the shipping times are an estimate given by the courier companies we use, there are times when delays occur and your parcel may take longer to arrive.
If your country does not appear below, please contact us at hello@wearetrigram.com.
Metropolitan France & Overseas Departments Shipping Rates
| Destination | Shipping method | Delivery times* | Price (€) | Free above (€) |
| Metropolitan France | Service Point delivery (Point Relais) - Mondial Relay | 3 business days | 5 | 45 |
| Home delivery without signature - Colissimo | 2 business days | 7 | 50 | |
| Home delivery with signature - Colissimo | 2 business days | 10 | 120 | |
| French Overseas Departments** | Home delivery with signature - Colissimo | 18-31 business days | 30 | 180 |
Europe Shipping Rates
| Destination | Shipping method | Delivery times* | Price (€) | Free above (€) |
| Belgium, Luxembourg, the Netherlands | Service Point delivery (Point Relais / PaketShop) - Mondial Relay | 3 business days | 6 | 90 |
| Home delivery - Mondial Relay | 3 business days | 13 | 120 | |
| Germany | Home delivery - Mondial Relay | 3 business days | 4 | 120 |
| Spain, Portugal | Service Point delivery (Punto Pack) - Mondial Relay | 5 business days | 7.5 | 90 |
| Home delivery - Colissimo | 5 business days | 15 | 120 | |
| Austria, Italy | Home delivery - Mondial Relay | 6 business days | 16 | 120 |
| Rest of EU countries*** | Home delivery - Colissimo | 4-8 business days | 17 | 150 |
| Monaco | Home delivery - Colissimo | 2 business days | 8 | 50 |
| Switzerland | Home delivery - Colissimo | 3-4 business days | 17 | 150 |
| United Kingdom | Home delivery - Colissimo | 4-5 business days | 20 | 150 |
| Norway | Home delivery - Colissimo | 6-7 business days | 25 | 180 |
| Iceland | Home delivery - Colissimo | 6-7 business days | 32 | 180 |
Rest of the World Shipping Rates
| Destination | Shipping method | Delivery times* | Price (€) | Free above (€) |
| Tunisia, Morocco, Algeria | Home delivery - Colissimo | 4-8 business days | 25 | 180 |
| Turkey | Home delivery - Colissimo | 4-5 business days | 32 | 180 |
| United States, Canada, Mexico | Home delivery - Colissimo | 5-10 business days | 38 | 200 |
| Hong Kong, China, Singapore, South Korea, Thailand, Japan, Philippines, Indonesia, Vietnam, Macao, Taiwan | Home delivery - Colissimo | 5-10 business days | 38 | 200 |
| Australia, New Zealand | Home delivery - Colissimo | 5-9 business days | 38 | 200 |
| United Arab Emirates | Home delivery - Colissimo | 5-7 business days | 38 | 200 |
| South Africa | Home delivery - Colissimo | 6-10 business days | 38 | 200 |
*Delivery times are estimations given by our courier carrier.
**Guadeloupe, Martinique, Mayotte, La Reunion, Guyane, St Pierre et Miquelon, St Martin, St Barthelemy
***Rest of EU countries: Bulgaria, Cyprus, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Poland, Czech Republic, Latvia, Lithuania, Estonia, Malta, Romania, Slovakia, Slovenia, Sweden
Customs and tax
Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments. Please note that trigram is not responsible for delays caused by customs clearance.
Payment
We currently accept Visa, Mastercard, AMEX and Apple Pay. Payments are made by credit card, via Paypal or Stripe. We do not accept checks or bank transfers.
All your payments on wearetrigram.com are safe and secured. All information is sent securely to trigram, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information.
You will be debited after validation of the order.