Shipping & Payment

Shipping

All orders are packed and shipped from our warehouse in Paris area, France. Our logistics team is working diligently to process orders within 1 to 2 business days after an order is placed. Our warehouse operates Monday through Friday. Please note that we don't pack orders on holidays.

 

All our packages are dispatched via Mondial Relay or Colissimo (La Poste) services. You can find all available shipping methods and delivery times on the tables below. Please note the shipping times are an estimate given by the courier companies we use, there are times when delays occur and your parcel may take longer to arrive.
If your country does not appear below, please contact us at hello@wearetrigram.com.


Metropolitan France & Overseas Departments Shipping Rates

Destination Shipping method Delivery times* Price (€) Free above (€)
Metropolitan France Service Point delivery (Point Relais) - Mondial Relay 3 business days 2 35
Home delivery without signature - Colissimo 2 business days 4 50
Home delivery with signature - Colissimo 2 business days 4 120
French Overseas Departments** Home delivery with signature - Colissimo 18-31 business days 14 180


Europe Shipping Rates

Destination Shipping method Delivery times* Price (€) Free above (€)
Belgium, Luxembourg, the Netherlands Service Point delivery (Point Relais / PaketShop) - Mondial Relay 3 business days 4 50
Home delivery - Mondial Relay 3 business days 4 120
Germany Home delivery - Mondial Relay 3 business days 4 120
Spain Service Point delivery (Punto Pack) - Mondial Relay 5 business days 4 80
Home delivery - Mondial Relay 5 business days 7 120
Austria, Italy, Portugal Home delivery - Mondial Relay 6 business days 7 120
Rest of EU countries*** Home delivery - Colissimo 4-8 business days 11 150
Monaco Home delivery - Colissimo 2 business days 4 50
Switzerland Home delivery - Colissimo 3-4 business days 11 150
United Kingdom Home delivery - Colissimo 4-5 business days 14 150
Norway Home delivery - Colissimo 6-7 business days 18 180
Iceland Home delivery - Colissimo 6-7 business days 38 200

 

Rest of the World Shipping Rates

Destination Shipping method Delivery times* Price (€) Free above (€)
Tunisia, Morocco, Algeria Home delivery - Colissimo 4-8 business days 18 180
Turkey Home delivery - Colissimo 4-5 business days 18 180
United States, Canada, Mexico Home delivery - Colissimo 5-10 business days 38 200
Hong Kong, China, Singapore, South Korea, Thailand, Japan, Philippines, Indonesia, Vietnam, Macao Home delivery - Colissimo 5-10 business days 38 200
Australia, New Zealand Home delivery - Colissimo 5-9 business days 38 200
United Arab Emirates Home delivery - Colissimo 5-7 business days 38 200
South Africa Home delivery - Colissimo 6-10 business days 38 200

 

*Delivery times are estimations given by our courier carrier.
**Guadeloupe, Martinique, Mayotte, La Reunion, Guyane, St Pierre et Miquelon, St Martin, St Barthelemy
***Rest of EU countries: Bulgaria, Cyprus, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Poland, Czech Republic, Latvia, Lithuania, Estonia, Malta, Romania, Slovakia, Slovenia, Sweden


Customs and tax

Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments. Please note that trigram is not responsible for delays caused by customs clearance.


Payment

We currently accept Visa, Mastercard, AMEX and Apple Pay. Payments are made by credit card, via Paypal or Stripe. We do not accept checks or bank transfers.

All your payments on wearetrigram.com are safe and secured. All information is sent securely to trigram, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information.

You will be debited after validation of the order.

Free shipping available

Starting on orders over
€35 in France and €50 in Europe

1-Year Warranty

We guarantee a good quality in all our products. Available only in France.

Money back guarantee

If you do not like your product, return your package within 14 days.