Privacy Policy

Responsible for data and contact details


trigram

The website is operated by micro-entrepreneur L. Cheung, registered under SIRET number 82331345700017.


Collection of personal data

You will always be informed as far as your personal data is collected. The personal data we collect may include, for example, your name, email address and similar identifying data, information about an online purchase and about your browsing on the website.

Your personal data is collected in one or more of the cases below:

  • When you make a purchase
  • When you subscribe to a newsletter
  • When you request a product return or exchange
  • When you participate in a marketing initiative or other event
  • When you contact us by email, phone or social network

 

Use of personal data

Your personal data is used in the following cases:

  • Finalization of orders on our online store
  • Newsletter Sign-Up
  • Participation in competitions and/or other events
  • Sending of promotional materials related to trigram, including invitations to events
  • Collection and evaluation of customer comments and feedback
  • Statistics
  • Other marketing initiatives
We will only use your personal data to send promotional material if and only if you have given us your express consent beforehand, unless the law allows us to contact you without prior consent.
trigram collects and analyzes statistics and data on the use of the site by users through collected data. This information is used for site improvement purposes as well as for our operational, marketing, strategic and technical team to better understand how our users navigate, interact and use our website wearetrigram.com
The collection of this data is limited to the wearetrigram.com website. We also collect information on the products most visited by unique users. This information is also used internally to improve the site. 
We do not sell or disclose any information about how our users navigate and use our website. We do not sell or disclose any information about your purchase history to any third party.



Transfer and processing of personal data

In general, we do not transfer your personal data to a third party without your prior consent. However, we must transfer certain information to third parties in the following cases:

  • For the delivery of goods, information will be transferred to the carriers used by wearetrigram.com
  • In specific circumstances and in accordance with the law, it may be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police when there is a suspicion of credit card fraud.

 

Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above under the "Transfer to other data controllers" section. However, the data may be processed and stored for a longer period in anonymized form.



Cookies

A cookie is a small text file that is stored by your web browser on your hard drive. Cookies are used by almost all websites and are in many cases necessary to provide a specific service. At trigram, we use cookies to analyse how our website is used and to enhance and simplify your visit. Moreover, we use cookies to execute orders in our web shop.


Your rights

You have the right at any time to be informed about the personal data that we process and which concern you, except as provided by law. You also have the right to object to the collection and further processing of your personal data, including profiling and automated decision-making. In addition, you have the right to have your personal data rectified, erased or blocked. In addition, you have the right to receive the information you have  provided us about yourself and to have this information transmitted to another data controller.


Cancellation of consent

You can withdraw your consent at any time and we will delete your personal data. If you wish to withdraw your consent, please contact us at hello@wearetrigram.com


Data modification

To the extent that you would like to update, modify or delete personal data that we have stored about you, or have access to the data processed about you, you can contact us at hello@wearetrigram.com

Free shipping available

Starting on orders over
€35 in France and €50 in Europe

1-Year Warranty

We guarantee a good quality in all our products. Available only in France.

Money back guarantee

If you do not like your product, return your package within 14 days.