Returns & Exchanges
Return Policy
We hope you enjoy your purchase as much as we enjoy designing it for you. If you've changed your mind, you can return items for Refund or for Exchange to us within 14 days of receipt. Please note that we do not send any prepaid return label. You can re-use our shipping box for returns. Please ensure that:
For Exchange, we offer free returns for Exchanges in metropolitan France only. We don't accept Exchange requests for international orders yet.
For Refund, we ask you to cover the return shipping fees.
How to Return
Email us at hello@wearetrigram.com or in the Contact form with your name, your order number, the reason for return (with couple pics if possible), and whether you would like an exchange or a refund.
Once your returned item has arrived, we will give you a refund on the original payment method. Refunds will appear in your bank account within 3-5 working days after processing, or 1-2 working days for Paypal orders. If you have not received a refund, email us at hello@wearetrigram.com or on the Contact form, and we’ll get your money back as soon as possible.
Please note we cannot accept responsibility for items that are damaged or lost in transit. For that reason, we recommend you use a delivery service with tracking. For France, we recommend Colissimo services. Internationally, you could use your local country's postal services with tracking.