Returns & Exchanges

Return Policy

We hope you enjoy your purchase as much as we enjoy designing it for you. If you've changed your mind, you can return items for Refund or for Exchange to us within 14 days of receipt. Please note that we do not send any prepaid return label. You can re-use our shipping box for returns. Please ensure that:

  • Items must be in unused conditions
  • Items must be returned in the intact original packaging including all tags.

  • For Exchange, we offer free returns for Exchanges in metropolitan France onlyWe don't accept Exchange requests for international orders yet.

    For Refund, we ask you to cover the return shipping fees. 

    How to Return 

    Email us at hello@wearetrigram.com or in the Contact form with your name, your order number, the reason for return (with couple pics if possible), and whether you would like an exchange or a refund.

    Once your returned item has arrived, we will give you a refund on the original payment method. Refunds will appear in your bank account within 3-5 working days after processing, or 1-2 working days for Paypal orders. If you have not received a refund, email us at hello@wearetrigram.com or on the Contact form, and we’ll get your money back as soon as possible.

    Please note we cannot accept responsibility for items that are damaged or lost in transit. For that reason, we recommend you use a delivery service with tracking. For France, we recommend Colissimo services. Internationally, you could use your local country's postal services with tracking.


      Free shipping available

      Starting on orders over
      €35 in France and €50 in Europe

      1-Year Warranty

      We guarantee a good quality in all our products. Available only in France.

      Money back guarantee

      If you do not like your product, return your package within 14 days.